Terms of service

Thank you for your interest in the services I offer; I hope we can create something perfect for you!

A few rules before we begin.

Consultations at your home

1.Please secure all animals when I come to visit. I am an animal lover but it can take away a lot of time from your consultation and any hairpieces I bring with me need to remain hygienic.

2. Consultation starts from when I get to your home so please be ready for me. I may have another client to visit after you and cannot guarantee I can stay any longer than the allotted time.

3. If you have children please try to keep them entertained during the visit. As with the animals, children can take time away from your appointment. 

4. Please refrain from smoking or vaping while I am in your home. If you are a smoker you will not be able to try any hairpieces during your consultation and will be invited to the salon should you wish to try something on. This is not a judgement but is necessary to keep the hairpieces clean and hygienic. 

5. The consultation fee is non refundable. You can rearrange your appointment and book for another day if necessary, please give at least 24 hours notice. If you give less than 24 hours, your fee will be lost and you will need to book again. 

6. 50% of the consultation fee is redeemable against any purchase made over the value of £75 from myself or dreamhairbyprestige.com within 7 days. You will receive a code specific to you at your consultation. 

Consultations at Sian Hair and Beauty, King Street Ramsgate 

1. The consultations happen in the main salon among other clients. 

2. The consultation fee is non refundable. You can rearrange your appointment and book for another day if necessary, please give at least 24 hours notice. If you give less than 24 hours, your fee will be lost and you will need to book again. 

3. I will have some wigs/toppers with me in order to get a feel for what you like/need but many pieces are designed specifically for you and so will need to be cut/coloured/styled and collected at a later date (generally no longer than 2 weeks)

You may buy a stock piece close to your colour/style and have your regular hairstylist colour it for you if you prefer. However I am not responsible for the outcome of any service carried out by another stylist. 

4. You may bring an existing hairpiece in to salon for advice and guidance on how to make it work for you. Any cut/colour service is billed separately to your consultation.

The consultation fee does NOT come off any colour/cutting service

5. The consultation fee is redeemable against any purchase made over the value of £50 from myself or dreamhairbyprestige.com within 7 days of your consultation. You will receive a code specific to you before you leave the salon (if it gets forgotten it can be sent to you via text/email)

6. Any service that requires glue/tape/chemicals will require a skin test at least 48 hours prior to the consultation. 

7. You are welcome to bring a "buddy" to your appointment but please only bring one person as the salon space is limited.

8. All items purchased within the salon are non refundable as soon as you leave with them. This is for hygiene purposes. There's no obligation to buy from me in salon so please take a day or two to consider if you need it. My aim is to always have happy clients who love their new hair.

Consultations via phone/video call

1.The consultation fee is non refundable. You can rearrange your appointment and book for another day if necessary, please give at least 24 hours notice. If you give less than 24 hours, your fee will be lost and you will need to book again. 

2. The consultation fee is redeemable against any purchase made over the value of £50 from myself or dreamhairbyprestige.com within 7 days. You will receive a code specific to you at your consultation. 

3. Consultation starts from the moment I call so please be ready for me. I may have another client to call/ visit after you and cannot guarantee I can stay on call any longer than the allotted time.

4. If you miss my call I will try again for another 10 minutes, after that the appointment is considered missed and the fee is non refundable. You may book in again at a later date.